Privacy Policy
Strive to Thrive Therapy Pty Ltd
Last updated: 18 December 2025
1. Introduction
Strive to Thrive Therapy Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open, transparent, and lawful way.
This Privacy Policy explains how we collect, use, store, and disclose personal information, including sensitive information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our website, online forms, recruitment processes, advertising platforms, and when delivering occupational therapy and related services.
Where required, we will provide individuals with additional information at the time of collection to ensure transparency and informed consent.
2. What information we collect
We may collect personal information that is reasonably necessary for our functions and activities, including:
a) Personal information
- Full name
- Email address
- Phone number
- Employment-related information (such as job title, work preferences, or experience)
- General contact or enquiry information
b) Sensitive information
Where reasonably necessary, and with your consent or where permitted or required by law, we may collect sensitive information, including:
- Health information relevant to occupational therapy services
- NDIS participant information
- Professional registration details (such as AHPRA registration status)
We do not collect sensitive information unless it is directly relevant to service delivery, recruitment, or our legal and professional obligations.
3. How we collect personal information
We collect personal information directly from you when you:
- Submit a form on our website
- Submit a Google Lead Form or other advertising enquiry
- Apply for employment or enquire about working with us
- Become a client or participant
- Communicate with us by phone, email, or online channels
In limited circumstances, we may also collect information from third parties (such as support coordinators, plan managers, or referrers) where this is necessary to provide services and where appropriate consent has been obtained.
We may automatically collect limited technical information (such as IP address, device type, or pages visited) when you interact with our website, for security, analytics, and service improvement purposes.
4. Why we collect your information
We collect and use personal information for purposes including:
- Responding to enquiries or expressions of interest
- Managing recruitment and employment applications
- Delivering occupational therapy and related services
- Care coordination and communication
- Preparing reports and documentation
- Billing, invoicing, and payment administration
- Improving our services and website
- Meeting legal, regulatory, and professional requirements
We do not use personal information for purposes unrelated to our business activities.
5. Use of client information and practice systems
We use secure practice management systems, customer relationship management (CRM) tools, and cloud-based software to manage client, participant, and recruitment information.
Client information may be used for:
- Scheduling and delivering services
- Clinical documentation and reporting
- Communication with clients and stakeholders
- Internal quality assurance and service improvement
- Compliance with NDIS, professional, and legal obligations
Access to personal and sensitive information is restricted to authorised staff and contractors who require the information to perform their role.
6. Sharing information with care partners and NDIS stakeholders
With your consent, or where required to deliver services, we may share relevant information with third parties involved in your care or support, including:
- Support Coordinators
- Local Area Coordinators (LACs)
- The National Disability Insurance Agency (NDIA)
- Plan Managers
- Other treating health professionals
- Equipment suppliers or builders (for assistive technology or home modifications)
Information shared is limited to what is reasonably necessary to support your NDIS plan and agreed services.
7. Marketing, communications, and social media
We may communicate with you via email, phone, SMS, or other channels regarding services, recruitment opportunities, or relevant updates.
We may use social media platforms and digital marketing channels to share information about our services and community.
Photographs, video recordings, testimonials, or other media will only be used for marketing or promotional purposes where appropriate consent has been provided. Consent may be withdrawn at any time, subject to limitations outlined in relevant consent forms.
8. Online analytics and advertising
We may use online analytics and advertising tools, including Google Ads, Google Analytics, and similar services, to understand how people interact with our website and advertisements.
These tools may collect information such as:
- Pages visited
- Time spent on pages
- Device type
- Approximate location information
This information is used to improve our website, recruitment processes, advertising effectiveness, and service delivery. It does not identify you personally unless you choose to submit your information through a form.
You may opt out of certain advertising or analytics tracking through your browser settings or the relevant third-party platform controls.
9. Overseas disclosure of information
Some third-party systems we use (such as cloud-based software, email services, analytics platforms, or online forms) may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure these providers handle personal information in a manner consistent with Australian privacy requirements.
10. Storage and security of information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps include:
- Use of secure systems and reputable software providers
- Access controls and role-based permissions
- Staff awareness of confidentiality and privacy obligations
Personal information is retained only for as long as necessary to fulfil its purpose or meet legal, regulatory, and professional obligations. Where information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Access and correction
You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate, out of date, incomplete, or misleading.
Requests can be made using the contact details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.
In some circumstances, we may refuse access or correction where permitted by law. If this occurs, we will provide reasons for the refusal.
12. Recruitment-specific information
If you apply for or enquire about a role with Strive to Thrive Therapy:
- Information provided will be used solely for recruitment and employment-related purposes
- Submission of an expression of interest does not guarantee employment
- We may retain recruitment information for a reasonable period to consider future opportunities, unless you request otherwise
13. Relationship to service agreements
This Privacy Policy should be read together with any Service Agreement, consent forms, or other agreements you enter into with Strive to Thrive Therapy.
Where there is any inconsistency, the specific terms of the Service Agreement or consent documentation will apply.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.
The most current version will always be available on our website, and the date of the latest update will be shown at the top of the policy.
15. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Strive to Thrive Therapy
Email: admin@strivetothrivetherapy.com.au
Website: https://strivetothrivetherapy.com.au